SHG Redecoration PartnershipKey Performance Indicators

We take our performance very seriously to ensure we can provide the best service to you. Continuous improvement is essential for sustaining a long term successful partnering contract agreement - benchmarking information, KPI data and resident feedback capture allows us to review our service and successes and ensure that we continue to improve our services for all our clients and residents; providing a service that is tailored to resident’s current needs and meets the requirements of communities both now and in the future, as they change, grow and evolve.

Please see below some of the key performance measurables. If you have any queries or require a more in depth look at our KPIs please do not hesitate to contact us.

Residents Satisfaction

9.00

Quality at Handover

8.75